Legal Policies & Terms

Last Updated: 14/04/2025 | Company No: 15471052

Welcome



Welcome to EAGM GROUP LTD’s Legal Policies & Terms page. Below you can review our comprehensive policies which govern your use of our services, including our terms, privacy, payment security and refund guidelines. Please read them carefully to understand your rights and obligations.


Terms & Conditions



Please read these Terms & Conditions carefully before using our Service. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part, you may not access the Service.

Acknowledgment

These Terms & Conditions govern the use of our Service and the agreement between you and EAGM GROUP LTD. They set out the rights and obligations of all users.

User Accounts

When creating an account, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials. Any breach may result in immediate termination of your account.

Copyright and Intellectual Property

All content, features, and functionality of our services (including text, graphics, logos and software) are the exclusive property of EAGM GROUP LTD or its licensors and protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

DMCA Notice & Procedure

If you believe that your copyrighted work has been infringed, please submit a notification in accordance with the Digital Millennium Copyright Act (DMCA) to legal@eagmgroup.com. Your notification should include a signature, description of the work, identification of the infringing material, your contact details, and a statement of good faith.

Limitation of Liability

Our liability is limited to the amount paid by you for the affected services, or USD 100 if no purchase has been made through the Service. We do not accept liability for indirect, incidental, or consequential damages.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim any and all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. No assurance is given that the Service will be error-free or uninterrupted.

Governing Law & Disputes

These Terms shall be governed by the laws of the UK. Any disputes are to be resolved via binding arbitration in London, unless eligible for small claims proceedings.

Changes to these Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the changes take effect. Continued use of our Service indicates acceptance of such changes.

Contact

If you have any questions regarding these Terms & Conditions, please visit our website or email info@eagmgroup.com.

(Portions of this section have been adapted from materials generated by dodopayments.com)


Privacy Policy



EAGM GROUP LTD (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, and applies solely to information collected through our website (eagmgroup.com). By using our website, you consent to this policy.

Information We Collect & How We Use It

  • Personal data provided during account registration (e.g., name, email, address, phone number) is used to provide, operate, and improve our services.
  • We collect only the necessary information to process payments via Stripe and Dodo Payments and to ensure a secure user experience.
  • If you contact us directly, we may receive additional details such as message content and attachments.

Log Files & Cookies

We use log files to analyze trends and gather demographic data and cookies to enhance your browsing experience. You can disable cookies via your browser settings, but this may impact functionality.

Third-Party Advertisers & Data Rights

Our website may include links to third-party sites whose privacy practices differ from ours. We recommend reviewing their policies for details. Additionally, under CCPA and GDPR, you have rights regarding your personal data; for any requests, please contact us.

International Data Transfers

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards to comply with data protection laws.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please contact us immediately for its removal.

(Portions of this section have been adapted from materials generated by dodopayments.com)


Referral Policy



We value your recommendation. Our referral program rewards active account holders when a referred user completes a qualifying purchase or service usage. Rewards cannot be combined with other promotions unless stated otherwise. For inquiries, please contact support@eagmgroup.com.


Compliance



We adhere to the following standards and regulations to protect your data:

  • UK GDPR & EU GDPR (where applicable)
  • Payment Card Industry Data Security Standard (PCI-DSS)
  • Stripe’s Connected Account Agreement & Dodo Payments guidelines

This compliance ensures your data remains safe during all stages of processing.


Payment Security



All transactions are processed using the secure, PCI-DSS compliant infrastructures of both Stripe and Dodo Payments. We implement:

  • 256-bit SSL encryption
  • Tokenization for card data
  • Regular security audits and advanced fraud detection systems

No sensitive payment information is stored on our servers.

User Responsibility: It is your duty to safeguard your account credentials to prevent unauthorized access.


Refund & Return Policy



Last Updated: 14/04/2025

Thank you for choosing EAGM GROUP LTD. The following terms apply for any products or services purchased from us.

Eligibility for Refunds

  • If the service is not delivered as promised due to an error on our end.
  • If a technical issue on our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
  • If you cancel your subscription within the refund period outlined below.

Refund Period

All refund requests must be made within 7 days of the payment date. Requests received after this period will not be eligible for a refund.

Non-Refundable Cases

  • If you change your mind after purchasing the subscription or service.
  • If you fail to use the service during the subscription period.
  • If the issue is caused by third-party software or tools that are not affiliated with our platform.

Refund Process

  1. Contact our support team at legal@eagmgroup.com.
  2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
  3. Our team will review your request and respond within 3–5 business days.
  4. If approved, the refund will be processed to your original payment method within 7–10 business days.

(This policy incorporates guidelines generated by dodopayments.com)


Intellectual Property



All content on this website including text, graphics, logos, images and other media is the property of EAGM GROUP LTD or its licensors. Unauthorized reproduction or use is strictly prohibited.

Trademarks: All trademarks displayed are the property of their respective owners.

Third-Party Content: Any third-party content is subject to its own licensing terms.


Dispute Resolution



Any disputes arising from your use of our services will be resolved through binding arbitration in accordance with the laws of the UK. By using our services, you agree to resolve disputes through this process, with further recourse in London courts or via small claims procedures as applicable.


Accessibility Statement



We strive to ensure our website is accessible to everyone and adhere to the WCAG 2.1 guidelines. If you experience any accessibility issues, please contact us so that we can improve your experience.


Contact Information



Phone: +44 7426 604230
Email: legal@eagmgroup.com
Address: 71-75 Shelton Street, Covent Garden, London, UK WC2H 9JQ

Support Hours: Monday–Friday, 9 AM–5 PM GMT. For urgent inquiries, please call the number above.

Alternative Contact: For emergencies or special requests, please email support@eagmgroup.com.